WHAT DO WE DO WITH COLLECTED DATA?

Through its website(s), application(s), promotions, dealers and other services, Trioliet collects personal data, including data about you (hereinafter referred to as "personal data"). Personal data may be: your name, address, town/city, phone number, e-mail address, occupation. You provide some of this data to us directly, for example, when you fill out a contact form, place an order with us and/or visit our website. Trioliet firmly believes that the protection of personal data is of key importance.

Trioliet is the data controller, in legal terms, for the processing of all personal data that is obtained through the above channels and approaches. By Trioliet, we mean Trioliet B.V. 

We make every effort to ensure our services are transparent, personal and reliable. In this context, it is important to us that you know exactly which personal data Trioliet collects and for what purposes we use this personal data. In this Privacy Statement we will describe that clearly. Trioliet in any case guarantees that personal data is collected, used and deleted with care, and in line with legal and other regulations. 

This Privacy Statement may be updated from time to time, should new developments make this necessary. The most up-to-date Trioliet Privacy Statement can always be found on our website at www.trioliet.com. If the Privacy Statement is amended, Trioliet will inform you about this via its website or by e-mail.

QUESTIONS

If you have any questions about our Privacy Statement, you can send these to:

Trioliet B.V.

PR Department

Kleibultweg 59

7575 BW Oldenzaal, The Netherlands

or to info@trioliet.com 

Oldenzaal, May 2018

WHY DOES TRIOLIET NEED DATA?

Trioliet processes your personal data for a number of different reasons. This may be so that we can reply to a question you have, send you a digital newsletter by e-mail, contact you by phone if you request us to do so, if we are carrying out market research or to contact you in writing (by e-mail and/or by post) if you cannot be reached by phone for any reason. In addition, Trioliet may use your personal data in order to be able to perform the order you have place with us, for example this may be an order you placed to be delivered by post, for which we need your address. Trioliet also stores and processes information and cookies (small text files that are stored on your device) in order to optimise and analyse the websites that Trioliet manages (www.trioliet.com, www.download.trioliet.com and www.automaticfeeding.com). You can find below in more detail the different reasons for which we collect and process personal data.

HOW LONG IS DATA RETAINED?

Trioliet will retain your personal data only for as long as is strictly necessary to achieve the goals for which your data was collected. In the case of the e-mail newsletter, we will store your data for as long as you remain a subscriber. You can withdraw your consent to us sending you e-mail newsletters at any time, by using the Unsubscribe link in the e-mail message. To optimise and analyse the website your (anonymous) personal data  will be stored for no longer than 50 months or as long as you have given your permission.

FOR WHAT PURPOSES DOES TRIOLIET COLLECT AND PROCESS PERSONAL DATA?

Trioliet collects and processes personal data for the following purposes:

1. delivering orders;

2. sending out offers, news and promotions by e-mail, app and post;

3. analysis to improve processes, develop products and services, and market research;

4. to support communication and campaigns through social media;

5. complaints handling and requests for information.

1.       Delivering orders

Trioliet stores personal data when you visit the Trioliet website, when you use Trioliet applications (hereafter: "Trioliet Apps"), and when customers enquire about or order products or services.

2.       Sending out offers, news and promotions by e-mail and the app

Once you have given your consent, your e-mail address may be used to send you newsletters with user stories, specific promotions and information, for example, about (new) products and services. You can withdraw your consent to us sending you e-mail newsletters at any time, by using the Unsubscribe link in the e-mail message or  on the unsubscribe page on our website. If you have installed one of the Trioliet Apps (the Trioliet Feeding Experience App, the Trioliet Fan App or the Cab Control App) and have agreed to receive push notifications, you will receive push messages about current special offers, specific promotions and information about such things as (new) products and services. You can withdraw your consent to this at any time by using the settings on your phone to reject the push notifications. By using any one of the Trioliet Apps, you are agreeing to receive messages in the inbox for that app. Finally, Trioliet may send you offers, specific promotions and information about (new) products and services by post. In this case too, you can unsubscribe via the Trioliet PR department (see the end of this privacy statement) or through the unsubscribe option included in e-mails.

3.       Analysis to improve processes, develop products/services and market research

Trioliet seeks to provide high-quality websites, apps and services, and to align the range of services as closely as possible to the wishes and needs of our customers and visitors. In order to do so, Trioliet carries out statistical research so that we can make changes where needed. Trioliet may use customer data for this statistical research. The results of our research are only ever reported on an aggregated basis. This means that the results cannot in any way be traced back to individual customers.

MAPPING WEBSITE VISITS 

On the Trioliet websites general information about a visit is retained, including the IP address of your computer, the date and time of the query and the data sent by your browser. This data is used to analyse visitor and click behaviour on the website. Trioliet uses this information to improve the way that the website works. This information is anonymised as far as possible and is not supplied to third parties. 

GOOGLE ANALYTICS

Trioliet uses Google Analytics to record how users make use of the website and how effective Trioliet's Adwords advertisements are in Google search results pages. The information received, including the address (anonymised IP address) of your computer, is transferred and stored by Google on servers in the United States. Please read Google's Privacy Policy for more information https://policies.google.com/privacy. You can also find Google Analytics's Privacy Policy here https://www.google.com/analytics/learn/privacy.html?.

Google uses this information to record how our website is used, to be able to produce reports about the website for Trioliet and to offer its advertisers information about the effectiveness of their campaigns. Google may supply this information to third parties if Google is legally required to do so, or if these third parties process the information on behalf of Google. This is outside Trioliet's control.  Trioliet has not given Google its consent to use the Analytics data provided for any other Google services. 

Personal data may also be used by Trioliet for market research purposes.

4.       To support online marketing communication and campaigns

Trioliet enjoys using the web and (its own) social media channels to tell customers, website visitors and users of the app about its organisation, products and/or services. The goal is to provide useful and relevant information and/or to answer questions. Trioliet therefore actively follows online and social media channels, such as Facebook, Twitter, Instagram and blogs. Trioliet tracks discussions on these channels, takes part in them and answers individual, relevant questions where possible. Trioliet explicitly reserves the right not to react to every question or comment. No rights may be derived from the fact of reacting or not to any content. Trioliet makes use of the access provided by visitors or customers to social media, such as Facebook, which gives Trioliet access to (some of) your data on the social media channel. In order to be able to show personalised advertisements when you visit social media (such as Facebook), search engines (such as Google) or other websites and apps, we can match your e-mail address or other identifying data with the details from the social media or search engines. This is always done in encrypted and anonymised form. If you communicate with us via social media pages (for example, if you post a comment or follow us by clicking on the "Like" button), we may be able to see some personal data about you. This Privacy Statement applies in this case to the personal data that Trioliet processes. If you opt to share the Trioliet website or other Trioliet (online) services through social media, your personal data (such as your name and the fact that you are interested in our products and services) may also be visible to all visitors to your personal social media pages. The terms and conditions and the privacy policy of the relevant social media sites apply to the use of these social media websites.

5.       Complaints handling and requests for information

If you contact Trioliet because you have questions or complaints about Trioliet's services, we will store your contact details and your question or complaint. Trioliet may ask you for further personal data should this be necessary to reply to the question or process the complaint. The personal data provided will be used to deal with the question or complaint.

ACCESS TO AND RECTIFICATION OF PERSONAL DATA

If you wish to know what personal data Trioliet has collected about you and is using, you may ask Trioliet to send you a copy of this. Trioliet will first ask you to provide a copy of your official ID. The request for access can be sent to info@trioliet.com for the attention of PR. Trioliet will reply in writing to your request within four (4) weeks using the e-mail address provided. If, having reviewed the personal data, you wish said data to be rectified, completed, erased and/or restricted, you may send a new request. Trioliet will also reply to this request within four (4) weeks. 

WHICH THIRD PARTIES HAVE ACCESS TO YOUR DATA?

Trioliet involves third parties in the supply of its services. These may be third parties that Trioliet involves to carry out marketing activities (such as printers, e-mail and mail processors).

Personal data will only be made available to third parties when this data is necessary for the third party to carry out the required services (for example: we use the software program Mailchimp to send our newsletters, see the privacy policy of Mailchimp here: https://mailchimp.com/legal/privacy and their terms of use https://mailchimp.com/legal/terms). If these third parties process personal data in the course of supplying the required services, they are doing so in their capacity as data processor for Trioliet, and Trioliet has applied the necessary technical and organisational measures to ensure that your data is used solely for the above purposes.

Only if Trioliet is legally obliged to do so will personal data be provided to supervisory bodies, tax authorities and investigative bodies. In this context, personal data may be provided to recipients in countries outside the European Economic Area. In such cases, Trioliet will take the necessary steps to reasonably ensure that your data is protected as well as possible.

SECURITY OF PERSONAL DATA

Trioliet attaches great importance to keeping personal data properly secure. Trioliet has therefore taken the necessary technical and organisational measures to secure your personal data against loss or any kind of unlawful processing. For example, during order processing and when sending contact forms, Trioliet always uses a secure (SSL) connection.

TRIOLIET AND THIRD-PARTY WEBSITES

On the Trioliet website you will find links to other websites. Trioliet is not responsible for how these third parties handle personal data. Should you require more information, read the relevant privacy statement for each website.

CONTACT

www.trioliet.com , www.automaticfeeding.com and www.download.trioliet.com are Trioliet's websites. Trioliet can be reached as follows: Postal address: Kleibultweg 59, 7575 BW, Oldenzaal, The Netherlands. Registered in the Chamber of Commerce trade register under number: 06 03 98 81. Telephone: +31(0)- 541 57 21 21, e-mail address: info@trioliet.com  

Oldenzaal, May 2018