Sales and delivery conditions

SALES AND DELIVERY CONDITIONS OF TRIOLIET B.V.

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Sales and delivery conditions are filed at the Chamber of Commerce in Enschede, the Netherlands. Valid for all countries, with the exception of Netherlands, Belgium, Germany, Austria and Switserland.  

 

Article 1: Applicability

1.1. These Terms & Conditions apply to all tenders made by    Trioliet B.V.  and to all agreements concluded by Trioliet B.V. and to all agreements that may result therefrom. Any delivery conditions of the opposer will be rejected explicitly, unless otherwise agreed writing.

 

1.2. The tendering party/supplier is Trioliet B.V., and is referred to as ‘the Supplier’. The counterparty is referred to as ‘the     Client’. 

 

1.3. In the event of any conflicts between the substance of the agreement concluded between the Client and the Supplier on the one hand and these Terms & Conditions on the other, the provisions set out in the agreement have precedence.

 

 

Article 2: Tenders

 

2.1. No obligations are attached to any tenders.

 

2.2. If the Client supplies the Supplier with data, drawings etc., the Supplier may rely on their accuracy and shall base the tender on that information. 

 

2.3. All prices specified in the tender are based on delivery ex works, in accordance with the Incoterms 2000. Prices are stated exclu-sive of VAT and packing materials. 

 

2.4. If the tender is not accepted, the Supplier is entitled to charge the Client for all costs incurred in order to submit the tender. 

 

Article 3: Intellectual property rights

 

3.1. Unless agreed otherwise in writing, the Supplier retains the copyrights and all industrial property rights to all tenders, de-signed submitted, illustrations, drawings, trial models, programs, etc.

 

3.2. The rights listed in Article 3.1 remain the property of the Sup-plier, regardless of whether costs have been charged to the Client for their production. The relevant information may not be copied, used or shown to third parties without the Supplier’s explicit prior consent. The Client will be liable to pay the Supplier a penalty for each instance of violation of this provision, to the amount of €25,000. This penalty may be demanded in addition to any compensation damages awarded by law.

 

3.3. The Client must return all data provided as meant in Article 3.1 on demand, within the period specified by the Supplier. If this provision is violated, the Client is liable to pay the Supplier a penalty of €1,000 per day. This penalty may be demanded in addition to any compensation damages awarded by law.

 

Article 4: Advice, designs and materials

 

4.1. The Client cannot derive any rights from advice or information provided by the Supplier that has no direct bearing on the en-gagement.

 

4.2. The Client is responsible for all drawings, calculations and designs made by or on behalf of the Client, and for the func-tional suitability of all materials prescribed by or on behalf of the Client.

 

4.3. The Client indemnifies the Supplier for any claims from third parties arising in connection with the use of the drawings, cal-culations, designs, materials, samples, models, etc. provided by or on behalf of the Client.

 

4.4. The Client may examine (or arrange for the examination of) the materials that the Supplier intends to use before they are processed, at the Client’s own expense. Any damages incurred by the Supplier as a result are for the Client’s expense.

 

4.5 In catalogues, pictures, drawings, measurements- and weight diagrams mentioned data are not binding unless these are explicitly mentioned in a contract which is signed by both parties.

 

Article 5: Delivery times

 

5.1. The delivery deadline and/or work period stated by the Supplier are estimates. The, through Supplier, mentioned deliverytime is never to be considered as a fatal deliverytime. Seller is not responsible for loses or claims because of late delivery.

 

5.2. In determining delivery deadlines and/or work periods, the Supplier assumes that the engagement can be carried out under the circumstances as they are known to the Supplier at that moment.

 

5.3. Delivery deadlines and/or work periods do not commence until the Parties have agreed on all commercial and technical details, all necessary data, final and approved drawings, etc. are in the Supplier’s possession, the payment or instalment agreed has been received and the conditions necessary for the performance of the engagement have been met. 

 

5.4. a. In the event of circumstances that are different to those known to the Supplier when the delivery deadline and/or work period were determined, the Supplier may extend the delivery deadline and/or work period by the time that is required in order to perform the engagement under those circumstances. If the work cannot be fitted into the Suppli-er’s work schedule, it will be carried out as soon as the Supplier’s schedule permits.

b. In the event of contract extras, the delivery deadline and/or work period will be extended by the time required to supply (or arrange for the supply of) the materials and parts nec-essary for those contract extras and to carry out the con-tract extras. If the contract extras cannot be fitted into the Supplier’s work schedule, they will be carried out as soon as the Supplier’s schedule permits.

c. In the event that the Supplier’s obligations are suspended, the delivery deadline and/or work period will be extended by the duration that the obligations are suspended. If resumption of the work cannot be fitted into the Supplier’s work schedule, the work will be carried out as soon as the Supplier’s schedule permits.

d. In the event of weather conditions that prevent work being carried out, the delivery deadline and/or work period will be extended by the resulting delay.

 

5.5. If the delivery deadline and/or work period agreed is exceeded, that circumstance does not in any instance entitle the Client to compensation for damages, unless agreed in writing.

 

Article 6: Transfer of risk

 

6.1. Deliveries are made ex works, in accordance with the Incoterms 2000; the risks attached to the object are transferred at the moment that the Supplier makes the object available to the Cli-ent.

 

6.2. The provisions of Article 6.1 notwithstanding, the Client and the Supplier may agree that the Supplier will arrange transport. The risks attached to the storage, loading, transport and unloading remain with the Client in such instances. The Client may take out insurance to cover those risks.

 

6.3. In the event that objects are to be exchanged and the Client continues to use the exchangeable object while awaiting delivery of the new object, the risks attached to the exchangeable object remain with the Client until the moment that possession of the object has been relinquished to the Supplier.

 

Article 7: Price changes

 

7.1. The Supplier may charge any increases in cost-determining factors that arise after the agreement is concluded to the Client if the performance of the agreement has not been completed at the moment of the increase. 

 

7.2. The Client is obliged to pay the price increases as meant in Article 7.1 at the same time as the principal sum or the next instalment is paid.

 

7.3. If the Client provides goods and the Supplier is prepared to use those goods, the Supplier may charge up to 20% of the market price of the goods provided. 

 

Article 8: Impracticability of the engagement

 

8.1. The Supplier is entitled to suspend the fulfilment of any obli-gations if any circumstances that could not be foreseen when the agreement was concluded and that are beyond the Supplier’s influence temporarily prevent the fulfilment of those obligations.

 

8.2. Circumstances that the Supplier could not foresee and that are beyond the Supplier’s influence are understood to include (but are not limited to) the circumstance that the Supplier’s own suppliers and/or subcontractors fail to meet their obligations, or fail to do so in time, the weather, earthquakes, fire, loss or theft of tools, the destruction of materials to be processed, road blocks, strikes or work stoppages and restrictions on import or trade, war, threat of war and violence by nature.

 

8.3. The Supplier is no longer entitled to suspend the fulfilment of any obligations when the temporary impossibility of performance has lasted for more than six months. The agreement may not be dissolved until that term has lapsed, and only in respect of those obligations that have not been fulfilled. In that event, the Parties are not entitled to any compensation for damages incurred as a result of that dissolution.

 

Article 9: Scope of the work

 

9.1. The Client is responsible for ensuring that all licences, permits, dispensations and other administrative decisions that are needed to carry out the work are obtained in time.

 

9.2. The price for the work does not include the following:

a. the costs of earthwork, pile driving, demolition, foundation work, cementing, carpentry, plastering, painting, wallpapering, repairs or other construction work;

b. the costs of connecting gas, water, electricity or other in-frastructural facilities;

c. the costs of preventing or limiting damages to any objects situated on or near the work site;

d. the costs of disposing of materials, building materials or waste products;

e. hotel and travelling expenses.

 

Article 10: Changes to the work

 

10.1. Any changes to the work will result in contract variations in at least the following instances:

a. if the design or the specifications change;

b. if the information provided by the Client does not match the actual situation;

c. in the event of deviation from estimated quantities by more than 10%. 

 

10.2. Contract extras will be charged based on the value of the cost-determining factors as at the moment that the contract extra is performed.

Contract deductions will be settled based on the value of the cost-determining factors as at the moment that the agree-ment was concluded.

 

10.3. If the value of the contract deductions exceeds that of the contract extras, the Supplier is entitled to charge the Client for 10% of the difference upon final settlement. This provision does not apply to any contract deductions based on requests from the Supplier. 

 

Article 11: Performance of the work

 

11.1. The Client is responsible for ensuring that the Supplier can carry out the activities without interruption and at the times agreed, and that the Supplier has access to the necessary facilities when carrying out the activities, such as:

- gas, water and electricity;

- heating;

- lockable and dry storage space;

- all facilities required by the laws and regulations governing working conditions.

 

11.2. The Client is liable for all damages, including those resulti ng from loss, theft, burning or harm, to objects belonging to the Supplier, the Client and/or any third parties, such as tools and materials intended for use in the work that are located on the site where the activities are carried out or at another agreed location.

 

11.3. If the Client fails to fulfil the obligations as set out in Article 11.1 and 11.2, and that failure causes delays in the performance of the activities, the activities will be carried out as soon as the Client as yet fulfils those obligations and when the Supplier’s schedule permits. The Client is liable for all damages that the Supplier incurs as a result of the delay. 

 

Article 12: Completion of the work

 

12.1. The project will be deemed to have been completed when:

a. the Client has approved the work;

b. the Client has put the work into use. If the Client puts part of the work into use, that part will be deemed to have been completed;

c. the Supplier has notified the Client in writing that the work is finished and the Client has not communicated, within 14 days after than notification, whether or not the work has been ap-proved;

d. the Client does not approve the work on grounds of minor defects or missing parts that can be repaired or provided within 30 days and that do not prevent the work from being put into use.

 

12.2. If the Client does not approve the work, the grounds on which the approval is withheld must be communicated to the Supplier in writing.

 

12.3. If the Client does not approve the work, the Supplier must be given another opportunity to complete the work. The provisions set out in this Article apply anew.

 

12.4. The Client indemnifies the Supplier against all claims from third parties for damages to parts of the work that have not yet been completed that are caused by use of parts of the work that have already been completed.

 

Article 13: Liability

 

13.1. The Supplier is liable for all damages that the Client incurs that stem directly and exclusively from a shortcoming attributable to the Supplier. However, only those damages for which the Supplier is insured, or should within reason have been insured, qualify for compensation.

 

13.2. If, when the agreement is concluded, it is impossible for the Supplier to take out insurance as meant in Article 13.1, or im-possible to do so at reasonable conditions, or if it is subse-quently impossible to renew the insurance policy at reasonable conditions, the maximum compensation payable for damages is the amount that the Supplier charged for the agreement in question (exclusive of VAT).

 

13.3. The following damages do not qualify for compensation:

a. trading losses, including losses caused by delays and loss of profits. The Client should take out insurance to cover such damages, if such is deemed desirable;

b. supervision damages, which are understood to include damages caused, during or as a result of the performance of the work, to objects on which work is being carried out to objects situated in the vicinity of the work site. The Client should take out insurance to cover such damages, if such is deemed desirable;

c. damages caused by intent or gross negligence on the part of helpers or non-management employees of the Supplier.

d. Consequential loss or damage in any form.

13.4. The Supplier is not liable for damages to materials provided by or on behalf of the Client that result from improper processing. At the Client’s request, the Supplier will repeat the process, using materials provided by the Client, at the Client’s expense.

 

13.5. The Client indemnifies the Supplier against all claims from third parties for product liability stemming from defects in products provided by the Client to third parties that consisted of or included products and/or materials provided by the Supplier.

 

Article 14: Guarantees

 

14.1. The Supplier guarantees the proper performance of the product or service stipulated for a period of twelve months after delivery or completion.

 

14.2. If the product or service stipulated consists of contract work, the Supplier guarantees the soundness of the construction delivered and the materials used, if the Supplier was at liberty to choose those materials, for the period specified in Article 14.1.

 

If the construction delivered and/or the materials used prove to be unsound, the Supplier will make the necessary repairs or replacement. Those parts that are to be repaired at the Supplier’s place of business or are to be replaced by the Supplier must be sent to the Supplier carriage paid. Disassembly and assembly of those parts, plus any hotel and travelling expenses, are for the Client’s account.

 

14.3. If the product or service stipulated (partly) consists of the pro-cessing of materials provided by the Client, the Supplier guarantees proper processing for the period specified in Arti-cle 14.1.

 

If any processing proves to have been performed improperly, the Supplier will do one of the following, at the Supplier’s discretion:

- repeat the process, in which case the Client must provide new materials, at the Client’s own expense;

- repair the shortcoming, in which case the Client must return the materials to the Supplier carriage paid;

- credit the Client for a proportionate part of the invoice.

 

14.4. If the product or service stipulated consists of the delivery of an object, the Supplier guarantees the soundness of the object deli-vered for the period specified in Article 14.1.

 

If the delivery proves to have been defective, the object must be returned to the Supplier carriage paid. The Supplier will then elect either:

- to repair the object;

- to replace the object;

- to credit the Client for a proportionate part of the invoice.

 

14.5. If the product or service stipulated (partly) consists of the fitting and/or assembling of a delivered object, the Supplier guarantees the soundness of the fitting and/or assembly for the period specified in Article 14.1.

 

If the fitting and/or assembly prove to be defective, the Supplier will repair the fault. Any hotel and travelling expenses are for the Client’s account.

 

14.6. Factory guarantees apply to those parts for which the Client and the Supplier agree such explicitly and in writing. If the Client has had the opportunity to examine the substance of the factory guarantee, that factory guarantee will replace the guarantees specified in this Article.

 

14.7. In all situations, the Client must allow the Supplier the oppor-tunity to repair any shortcomings and/or repeat the processing.

 

14.8. The Client may only invoke guarantees after all obligations in respect of the Supplier have been fulfilled.

 

14.9. a. No guarantee is given when defects are the result of:

- normal wear and tear;

- improper use;

- lack of proper maintenance;

- fitting, assembly, alterations or repairs by the Client or by third parties.

b. No guarantee is given for delivered objects that were not new when they were delivered of for objects whose use the Client prescribed or that were provided by or on behalf of the Client.

c. No guarantee is given on inspections of and/or repairs to objects belonging to the Client. 

 

Article 15: Complaints 

 

The Client may not invoke defects in the product or service unless a written complaint has been submitted to the Supplier within fourteen days after the defect was detected or should, within reason, have been detected. 

 

Article 16: Failure to take delivery

 

In the event that the Client has not taken delivery of any object after the delivery deadline has passed, those objects will remain available to the Client. Any objects of which the Client has not taken delivery will be stored for the Client’s account and risk. The Supplier may at any time invoke the powers granted by Article 6:90 of the Dutch Civil Code.

 

Article 17: Payment

 

17.1. Payment must be made at the Supplier’s place of business or to an account specified by the Supplier.

 

17.2. Unless agreed otherwise, payment must be made using one of the following methods:

a. for counter sales: cash;

b. for payment in instalments:

- 40% of the total price when the engagement is granted;

- 50% of the total price when the materials have been delivered or, if the engagement does not include delivery of the materials, upon commencement of the activities;

- 10% of the total price upon completion;

c. in all other instances: within fourteen days after the date on the invoice.

 

17.3. The payment conditions specified notwithstanding, the Client is obliged, at the Supplier’s request, to provide security for payment, to the Supplier’s satisfaction. Failure on the Client’s part to provide such security for payment within the period specified will immediately constitute default. In that event, the Supplier is entitled to dissolve the agreement and recover any damages from the Client.

 

17.4. The Client’s right to offset any claims on the Supplier is ex-cluded, except in the event of the Supplier’s bankruptcy or if judicial debt rescheduling is applied in respect of the Supplier.

17.5. The full claim for payment is payable on demand in the following instances:

a. if any payment deadline has been exceeded;

b. if the Client has been declared bankrupt or requests sus-pension of payments;

c. if any of the Client’s assets or claims are seized;

d. if the Client (if a company) is dissolved or wound up;

e. if the Client (if a natural person) makes a request for judicial debt rescheduling, is placed under guardianship or dies.

 

17.6. If the complete payment has not been made by the payment deadline specified, the Client is immediately liable to pay the Supplier interest. That interest is payable at a rate of 12% per year, or at the statutory rate if that is higher. For the purposes of calculating the interest, partial months are counted as full months.

 

17.7. If complete payment has not been made by the payment deadline specified, the Client is immediately liable to pay the Supplier all extrajudicial costs, to a minimum of €75.

 

The costs are calculated as follows:

up to € 50.000,-- 10%

the amount above € 50.000,--   5%

If the actual extrajudicial costs exceed those based on this formula, the Client is liable to pay the actual costs.

 

17.8. If judicial proceedings are decided in the Supplier’s favour, all costs incurred by the Supplier in connection with those pro-ceedings are for the Client’s account.

 

Article 18: Retention of ownership and pledging

 

18.1. After delivery, the Supplier remains the owner of the objects delivered for as long as:

a. the Client fails or will fail in the fulfilment of the obligations belonging to this agreement or any similar agreements;

b. the Client fails or will fail to pay for any work performed or to be performed under such agreements;

c. the Client has not paid any claims arising from non-fulfilment of those agreements, such as compensation for damages, penalties, interest and costs.

 

18.2. As long as any objects are subject to retention of ownership, the Client may not encumber those objects in any way that exceeds the scope of the Client’s ordinary activities.

 

18.3. Having invoked retention of ownership, the Supplier may retrieve the objects delivered. The Client must allow the Supplier to enter the place where those objects are located.

 

18.4. If the Supplier cannot invoke retention of ownership because the objects delivered have been subject to confusion, deformation or accession, the Client is obliged to give the newly formed objects in pledge to the Supplier.

 

Article 19: Termination

 

If the Client wishes to dissolve the agreement without the Supplier having failed in the performance thereof and if the Supplier so agrees, the agreement will be terminated by mutual consent. In that event, the Supplier is entitled to reimbursement for all financial losses incur-red, such as damages, loss of profits and costs.

 

Article 20: Applicable law and competent court

 

20.1. These Terms & Conditions are governed by the laws of the Netherlands.

 

20.2. The Vienna Sales Convention (C.I.S.G.) does not apply to these Terms & Conditions, nor do any other international regula-tions whose exclusion is permitted.

 

20.3. Only the Dutch civil court within whose jurisdiction the Supplier’s place of business is situated is competent to pass judgment on disputes, unless such is at odds with any mandatory rules of law. The Supplier is entitled to deviate from this jurisdiction clause and apply the statutory rules for jurisdiction.

 

20.4. The Parties may agree on another form of dispute settlement, such as arbitration or mediation.

 

Article 21: Sales and delivery via internet

 

For sales and delivery via the internet are deviating sales and delivery conditions applicable

Privacy & Cookie Statement

To continue, you must accept our Privacy & Cookie Statement. In this Privacy & Cookie Statement, we explain which personal data Trioliet collects and for what purposes we use this personal data. 

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Privacy Statement

WHAT DO WE DO WITH COLLECTED DATA?

Through its website(s), application(s), promotions, dealers and other services, Trioliet collects personal data, including data about you (hereinafter referred to as "personal data"). Personal data may be: your name, address, town/city, phone number, e-mail address, occupation. You provide some of this data to us directly, for example, when you fill out a contact form, place an order with us and/or visit our website. Trioliet firmly believes that the protection of personal data is of key importance.

Trioliet is the data controller, in legal terms, for the processing of all personal data that is obtained through the above channels and approaches. By Trioliet, we mean Trioliet B.V. 

We make every effort to ensure our services are transparent, personal and reliable. In this context, it is important to us that you know exactly which personal data Trioliet collects and for what purposes we use this personal data. In this Privacy Statement we will describe that clearly. Trioliet in any case guarantees that personal data is collected, used and deleted with care, and in line with legal and other regulations. 

This Privacy Statement may be updated from time to time, should new developments make this necessary. The most up-to-date Trioliet Privacy Statement can always be found on our website at www.trioliet.com. If the Privacy Statement is amended, Trioliet will inform you about this via its website or by e-mail.

QUESTIONS

If you have any questions about our Privacy Statement, you can send these to:

Trioliet B.V.

PR Department

Kleibultweg 59

7575 BW Oldenzaal, The Netherlands

or to info@trioliet.com 

Oldenzaal, May 2018

 

WHY DOES TRIOLIET NEED DATA?

Trioliet processes your personal data for a number of different reasons. This may be so that we can reply to a question you have, send you a digital newsletter by e-mail, contact you by phone if you request us to do so, if we are carrying out market research or to contact you in writing (by e-mail and/or by post) if you cannot be reached by phone for any reason. In addition, Trioliet may use your personal data in order to be able to perform the order you have place with us, for example this may be an order you placed to be delivered by post, for which we need your address. Trioliet also stores and processes information and cookies (small text files that are stored on your device) in order to optimise and analyse the websites that Trioliet manages (www.trioliet.com, www.download.trioliet.com and www.automaticfeeding.com). You can find below in more detail the different reasons for which we collect and process personal data.

 

HOW LONG IS DATA RETAINED?

Trioliet will retain your personal data only for as long as is strictly necessary to achieve the goals for which your data was collected. In the case of the e-mail newsletter, we will store your data for as long as you remain a subscriber. You can withdraw your consent to us sending you e-mail newsletters at any time, by using the Unsubscribe link in the e-mail message. To optimise and analyse the website your (anonymous) personal data  will be stored for no longer than 50 months or as long as you have given your permission.

 

FOR WHAT PURPOSES DOES TRIOLIET COLLECT AND PROCESS PERSONAL DATA?

Trioliet collects and processes personal data for the following purposes:

1. delivering orders;

2. sending out offers, news and promotions by e-mail, app and post;

3. analysis to improve processes, develop products and services, and market research;

4. to support communication and campaigns through social media;

5. complaints handling and requests for information.

 

1.       Delivering orders

Trioliet stores personal data when you visit the Trioliet website, when you use Trioliet applications (hereafter: "Trioliet Apps"), and when customers enquire about or order products or services.

2.       Sending out offers, news and promotions by e-mail and the app

Once you have given your consent, your e-mail address may be used to send you newsletters with user stories, specific promotions and information, for example, about (new) products and services. You can withdraw your consent to us sending you e-mail newsletters at any time, by using the Unsubscribe link in the e-mail message or  on the unsubscribe page on our website. If you have installed one of the Trioliet Apps (the Trioliet Feeding Experience App, the Trioliet Fan App or the Cab Control App) and have agreed to receive push notifications, you will receive push messages about current special offers, specific promotions and information about such things as (new) products and services. You can withdraw your consent to this at any time by using the settings on your phone to reject the push notifications. By using any one of the Trioliet Apps, you are agreeing to receive messages in the inbox for that app. Finally, Trioliet may send you offers, specific promotions and information about (new) products and services by post. In this case too, you can unsubscribe via the Trioliet PR department (see the end of this privacy statement) or through the unsubscribe option included in e-mails.

3.       Analysis to improve processes, develop products/services and market research

Trioliet seeks to provide high-quality websites, apps and services, and to align the range of services as closely as possible to the wishes and needs of our customers and visitors. In order to do so, Trioliet carries out statistical research so that we can make changes where needed. Trioliet may use customer data for this statistical research. The results of our research are only ever reported on an aggregated basis. This means that the results cannot in any way be traced back to individual customers.

MAPPING WEBSITE VISITS 

On the Trioliet websites general information about a visit is retained, including the IP address of your computer, the date and time of the query and the data sent by your browser. This data is used to analyse visitor and click behaviour on the website. Trioliet uses this information to improve the way that the website works. This information is anonymised as far as possible and is not supplied to third parties. 

GOOGLE ANALYTICS

Trioliet uses Google Analytics to record how users make use of the website and how effective Trioliet's Adwords advertisements are in Google search results pages. The information received, including the address (anonymised IP address) of your computer, is transferred and stored by Google on servers in the United States. Please read Google's Privacy Policy for more information https://policies.google.com/privacy. You can also find Google Analytics's Privacy Policy here https://www.google.com/analytics/learn/privacy.html?.

Google uses this information to record how our website is used, to be able to produce reports about the website for Trioliet and to offer its advertisers information about the effectiveness of their campaigns. Google may supply this information to third parties if Google is legally required to do so, or if these third parties process the information on behalf of Google. This is outside Trioliet's control.  Trioliet has not given Google its consent to use the Analytics data provided for any other Google services. 

Personal data may also be used by Trioliet for market research purposes.

4.       To support online marketing communication and campaigns

Trioliet enjoys using the web and (its own) social media channels to tell customers, website visitors and users of the app about its organisation, products and/or services. The goal is to provide useful and relevant information and/or to answer questions. Trioliet therefore actively follows online and social media channels, such as Facebook, Twitter, Instagram and blogs. Trioliet tracks discussions on these channels, takes part in them and answers individual, relevant questions where possible. Trioliet explicitly reserves the right not to react to every question or comment. No rights may be derived from the fact of reacting or not to any content. Trioliet makes use of the access provided by visitors or customers to social media, such as Facebook, which gives Trioliet access to (some of) your data on the social media channel. In order to be able to show personalised advertisements when you visit social media (such as Facebook), search engines (such as Google) or other websites and apps, we can match your e-mail address or other identifying data with the details from the social media or search engines. This is always done in encrypted and anonymised form. If you communicate with us via social media pages (for example, if you post a comment or follow us by clicking on the "Like" button), we may be able to see some personal data about you. This Privacy Statement applies in this case to the personal data that Trioliet processes. If you opt to share the Trioliet website or other Trioliet (online) services through social media, your personal data (such as your name and the fact that you are interested in our products and services) may also be visible to all visitors to your personal social media pages. The terms and conditions and the privacy policy of the relevant social media sites apply to the use of these social media websites.

5.       Complaints handling and requests for information

If you contact Trioliet because you have questions or complaints about Trioliet's services, we will store your contact details and your question or complaint. Trioliet may ask you for further personal data should this be necessary to reply to the question or process the complaint. The personal data provided will be used to deal with the question or complaint.

 

ACCESS TO AND RECTIFICATION OF PERSONAL DATA

If you wish to know what personal data Trioliet has collected about you and is using, you may ask Trioliet to send you a copy of this. Trioliet will first ask you to provide a copy of your official ID. The request for access can be sent to info@trioliet.com for the attention of PR. Trioliet will reply in writing to your request within four (4) weeks using the e-mail address provided. If, having reviewed the personal data, you wish said data to be rectified, completed, erased and/or restricted, you may send a new request. Trioliet will also reply to this request within four (4) weeks. 

 

WHICH THIRD PARTIES HAVE ACCESS TO YOUR DATA?

Trioliet involves third parties in the supply of its services. These may be third parties that Trioliet involves to carry out marketing activities (such as printers, e-mail and mail processors).

Personal data will only be made available to third parties when this data is necessary for the third party to carry out the required services (for example: we use the software program Mailchimp to send our newsletters, see the privacy policy of Mailchimp here: https://mailchimp.com/legal/privacy and their terms of use https://mailchimp.com/legal/terms). If these third parties process personal data in the course of supplying the required services, they are doing so in their capacity as data processor for Trioliet, and Trioliet has applied the necessary technical and organisational measures to ensure that your data is used solely for the above purposes.

Only if Trioliet is legally obliged to do so will personal data be provided to supervisory bodies, tax authorities and investigative bodies. In this context, personal data may be provided to recipients in countries outside the European Economic Area. In such cases, Trioliet will take the necessary steps to reasonably ensure that your data is protected as well as possible.

SECURITY OF PERSONAL DATA

Trioliet attaches great importance to keeping personal data properly secure. Trioliet has therefore taken the necessary technical and organisational measures to secure your personal data against loss or any kind of unlawful processing. For example, during order processing and when sending contact forms, Trioliet always uses a secure (SSL) connection.

TRIOLIET AND THIRD-PARTY WEBSITES

On the Trioliet website you will find links to other websites. Trioliet is not responsible for how these third parties handle personal data. Should you require more information, read the relevant privacy statement for each website.

 

CONTACT

www.trioliet.com , www.automaticfeeding.com and www.download.trioliet.com are Trioliet's websites. Trioliet can be reached as follows: Postal address: Kleibultweg 59, 7575 BW, Oldenzaal, The Netherlands. Registered in the Chamber of Commerce trade register under number: 06 03 98 81. Telephone: +31(0)- 541 57 21 21, e-mail address: info@trioliet.com  

 

Oldenzaal, May 2018